Customer Service Representative - Amherst, NY

Customer Service Representative

SYKES is looking for full-time Customer Services Representatives in Amherst, NY. You might have driven past our building near Forest Rd and John James Audubon Parkway and wondered what we do.

When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.

Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us.

This is the right job for you if you’re able to:
*Possess a HighSchool or GED
*Speak on the phone while using a computer
*Empathize and be friendly with people you’ve never met
*Use logic to solve problems
*Willingness and patience to help others
*Be part of a team

Nice to have (but not required):
*Customer service background
*Understanding of a call center environment
*Experience with financial services, healthcare, technology companies, or something similar

SYKES offers you:
*Health benefits
*Career advancement opportunities / Promotion from within
*Fun team environment
And more!
This full-time position is located in the Amherst, NY site and is not a work-at-home or part-time position.

We have a strict no-miss attendance policy for the 6 week training period (full-time, paid training). Below is the training shift available for upcoming classes:

Monday-Friday 9am-5pm In classroom training for the first four weeks. Week 5 and 6 will be on the job training/mentorship and may not align with your production schedule.

*NOTE: Training will be Monday through Friday, however your final production shifts will be 1st and 2nd shift to include at least 1 weekend day*

Apply now or contact Jennifer Duer at

SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.

Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!


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Contact Details
Alexis John Alvaro
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