LPN Phone Triage Representative - Amherst, NY

Customer Service Representative

SYKES is looking for full-time Customer Services Representatives in Amherst, NY located
At Sykes we help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.

Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us.

Requirements for the position are:
*LPN or Nursing certification in good standing is required.
*Understand and be able to assist customers with basic math relating to calculating percentages and ranges
*Speak on the phone and use a computer
*Empathize and be friendly with people you’ve never met
*Able to work 2nd shift or overnight with at least one weekend day required
*Use logic and solve problems
*Be part of a team

Nice to have (but not required):
*Customer service background
*One year experience in a clinical setting preferred.
*Understanding of a call center environment
*Experience with financial services, healthcare, technology companies, or something similar

SYKES offers you:
*Medical, Dental, and Vision benefits
*Career advancement opportunities
*401(K) contributions
*Tuition reimbursement
*Discounts on shopping, travel, and entertainment
Much more!

This a full-time position and is located in our Amherst, NY site. It is not a work-at-home or part-time position.

Apply now or contact Jennifer Duer at

SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here. (

Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!


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Alexis John Alvaro
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