Telephone Banking Professional - Montgomery, AL

SYKES is looking for full-time customer service representatives in Montgomery, Alabama.
Join the team! Find jobs you’ll love. Work that matters. And opportunities for an amazing career.

Who We Are and What We Do

Our customer service representatives take care of our client’s customers. When people call their banks, healthcare provider, or cable company, they are often calling SYKES. We help people by answering questions, processing transactions, and resolving their issues. SYKES people go home at the end of the day feeling rewarded, knowing they have helped someone solve an issue or problem.

We do work that matters, and have great teams of people in place who have fun at work. That’s why SYKES people love their jobs.

One of the many benefits of working at SYKES is that we provide state-of-the-art training for our employees and surround them with supportive leaders who want people to succeed and grow. We take great pride in being able to promote people from within – about 75 percent of supervisor positions in Montgomery are filled through internal promotions. Many of our customer service representatives have been promoted and enjoy long, rewarding careers at SYKES.

We’re looking for people who are able to learn new skills, who can relate to people and help them solve problems within client guidelines.

Job Responsibilities

Provides verbal customer support, answering questions appropriately about policies. Helps resolve questions or problems while advising customers on appropriate next steps. Uses computer-based system in performance of these duties, including appropriately recording each transaction. Develops full knowledge of customer’s products and services. Communicates with team manager regarding problems, solutions, trends and suggestions. Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.

Qualifications and Skills
>You want more than just a job. You are:
*Dedicated and career-focused
*Eager for a chance to grow and learn new skills
*Looking for a place where you can work with a talented team of great people

>You are happy when you can help other people solve problems. You are:
*Able to get along with just about anyone
*Excellent verbal communicator
*Have a knack for telling people difficult truths in a friendly way
*Able to think on your feet

>You are able to use technology. You:
*Possess basic computer skills
*Find it easy to do tasks like pay your bills or make travel arrangements on the Internet
*Can often figure out how to make something work
*Are good at explaining how to use technology to others

>SYKES is a great place to work. You will find:
*A fun, friendly and engaging atmosphere
*A relaxing Cantina break room for break time
*A Rec Room with games and a pool table, available for our top performing teams
*Access to big screen TVs on game days

We provide awesome benefits, including:
*Competitive pay
*Medical, Dental, and Vision health benefits
*Career advancement opportunities
*401(K) contributions
*Tuition reimbursement
*Discounts on shopping, travel, and entertainment

Apply now or contact Kisha Boyer at Open positions for all shifts, falling within the hours of 7 a.m. to 10 p.m. Monday-Friday; 7 am to 7 p.m. Saturday-Sunday
Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!
Equal Opportunity Employer

What is SYKES?

We help people one caring interaction at a time.

That commitment is what sets us apart. It’s one of the reasons our work matters. It’s why SYKES employees find fulfilling careers, making a difference for the clients and customer we serve around the world.
With over 70 contact centers and 54,000 people, our resources include onshore, near-shore and offshore locations, as well as 7,000+ home-based agents. The assistance SYKES provides to customers through multiple channels (voice, email, chat, social, SMS and self-help), and in many languages, maximizes customer experience and loyalty for clients. For additional information please visit
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Contact Details
Alexis John Alvaro
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